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2009 Jordan Institute
for Families

Vol. 15, No. 1
December 2009

Ways Supervisors and Agencies Can Improve and Monitor Performance on Worker Visits

  • Define clear expectations and policies around the frequency of social worker visits with children.
  • Define clear expectations and policies around the quality of social worker visits with children.
  • Assess and make efforts to align caseloads to allow adequate time for staff to visit children.
  • Clarify guidelines on responsibility for visits when multiple staff or service providers are involved with the child.
  • Define clear expectations and policies around documenting visits with children.
  • Discuss the worker’s visits with children during supervisor consultations.
  • Conduct regular case reviews that target frequency and quality of social worker visits with children.
  • Use data systems and reports to monitor performance on worker visits with children.

Source: MNDHHS, 2004

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