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2007 Jordan Institute
for Families

Vol. 12, No. 1
January 2007

How You Impact Worker Retention

Individual, job, and agency factors all contribute to turnover. Therefore, no matter what your position in your agency—front line staff, supervisor, administrator or director—you can partially control one or more of these factors.

Frontline Staff. Child welfare workers have the biggest influence on the individual factors that affect turnover, including self-esteem, family support, worker well-being, and the amount of support they provide to and seek/receive from peers.

Supervisors can influence not only individual factors but job and agency factors, including staff development and training, improvements to self-efficacy, job challenge, role clarity, social support, autonomy and discretion, quality of supervision.

Managers and administrators have the biggest influence on the agency factors that affect child welfare turnover, including salary, caseload/workload, training and professional educational opportunities, organizational climate and culture, cooperation over conflict, rewards for best practice, and rewards for continuous improvement.

Source: Weaver, Chang, & Gil de Gibaja, 2006

References for this and other articles in this issue