2000 Jordan Institute
4, No. 1
Calming a Client
do you do when a person is getting more and more upset?
the person who is feeling anger will attempt to regain power by making
you mad as well. He or she will insult you and challenge you in any
sensitive area that might get to you.
first step is to isolate the person so as to take away their audience.
Only one person should deal with the client in order to minimize confusion
or mixed messages.
not participate in a power struggle. You have to keep your own ego,
fear, and anger out of the situation.
yourself with calm, controlled, caring, professionalism. For some
people, using mental imagery helps (i.e., imaging a plexiglass wall
between you and the client, or pretend that you are an actor in a
the client isn't yelling at YOU, you are just the target.
not challenge or dare the person to act. Help the person see non-violent
Besharov, D. (1990). Crack children in foster care: Re-examining the
delicate balance between children's rights and parent's rights. Children
Today, 19, 21-25.
© 1999 Jordan
Institute for Families