competent frontline staff who focus on assisting families to
comply with agency-directed plans to keep children safe.
development of competent frontline staff who will make good
decisions and empower families to make good decisions to keep
Identify competence and build skills through observation, interactive
supervision, and continuous strengths-based feedback to improve
outcomes for families.
Create a climate of mutual respect, empathy, genuineness, and
trust between workers and families.
focus is on caseloads and responding to tasks within time frames.
focus is on families and finding realistic solutions that result
in good outcomes. Supervisors emphasize the importance of partnering
with families and affirm progress and successes.
occurs only in the office.
make home visits with staff to model, observe, and provide the
support and feedback that develops skills.
are the source of knowledge. Interaction with workers is situational
and primarily focused on problem cases or crisis intervention.
guide workers on cases, encouraging them to look to each familys
experience as a source of knowledge. Regular, scheduled case
consultation is used to foster skill development. Supervisors
also look for peer learning opportunities.
with unit members is hierarchical.
is team-focused and collaborative, providing opportunities for
workers to take lead roles in peer learning, develop unique
expertise, and become model practitioners.
is formal, occurs once a year, and is supervisor- directed.
The comments and plans look similar from worker to worker.
is ongoing, constant, and mutual. The supervisor is a discoverer
of individual competencies and strengths in workers. The worker
and supervisor jointly plan how to build worker strengths.
development opportunities for supervisors are passed up because
there is no time.
abreast with best practices is a priority so supervisors can
more successfully mentor staff.
suggests that workers are solely responsibile for child safety,
which places them in the position of making key decisions with
little to no input from other professionals or from the families
helps workers engage families as well as formal and informal
community partners because keeping children safe is everybodys