Guidelines for Working with an Interpreter

Given the increase of the Latino population in North Carolina, you probably work with individuals who do not speak English. If you bring in a translator, the following guidelines are suggested:

• Introduce yourself and the interpreter to your client(s). Describe the role each of you will serve.

• Learn basic words and phrases in the family's language.

• Avoid body language that could be misunderstood.

• Speak directly to the family and not the interpreter. Look at and listen to family members as they speak.

• Use a positive tone of voice and facial expressions. Be sincere and talk to them in a calm manner.

• Limit your remarks and questions to a few sentences between translations.

• Avoid using slang words or jargon.

• From time to time, check on the family's understanding of what you have been talking about by asking them to repeat it back to you. Avoid asking, "Do you understand?"

• Whenever possible, use materials printed in the family's language.

Source

Lynch. E. (1992). From culture shock to cultural learning. In E. W. Lynch and M. J. Hanson (Eds.), Developing Cross-Cultural Competence: A Guide for Working with Young Children and Their Families. Baltimore, MD: Paul H. Brooks Publishing Co., 35-62.