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Vol. 25, No. 1
November 2019

Focusing on CPS Intake

Child protective services intake lays the foundation for everything that follows in child welfare. It’s where assessment of safety and risk begins. It is where we begin collecting and documenting information. It’s a place for county child welfare agencies to partner with and educate reporters (i.e., the community). And it is where we make decisions that can profoundly alter people’s lives. As one worker put it, CPS intake is often a “doorway that leads to changing a life.”

This issue of Practice Notes is an opportunity to focus on this essential part of the child welfare system. In it you will hear from intake workers and supervisors, find intake interview tips, explore ways data can be used to strengthen CPS intake, and learn about a recommendation that North Carolina develop a central intake hotline. We hope you find this issue helpful!

Contents of this Issue

Click here to read or print the entire issue as a pdf file

Intake: A Critical Part of Assessing and Ensuring the Safety of NC's Children and Youth

CPS Intake: A View from the Inside

Intake and Secondary Traumatic Stress (STS)

Tips for Conducting Effective Intake Interviews

Helpful Intake Questions

Hallmarks of Effectiveness in CPS Intake

Suggestions for Using Data to Improve CPS Intake

Evaluator Recommends Central Intake Hotline for NC

NC DSS Training to Support Intake Skills

References for this Issue

More on CPS intake from past issues of Practice Notes

~ Family and Children's Resource Program ~